What is your return policy? Due to the nature of the product –and since every piece is one-of-a-kind and handmade– all sales are generally non-refundable.

Are there any exceptions for refunds? We stand by our craftsmanship. Under special circumstances—such as stitch becoming undone at the original end-site—or any other damage or defects, we will consider a refund or repair on a case-by-case basis. Please email pato.croche@gmail.com within 48 hours of delivery with your order number and clear photos or video. Items must be unworn, unwashed, and unused. Claims submitted after 48 hours may not be approved. Normal wear and tear, color variation, fit preference, or damage caused by improper use or washing are not considered defects. If approved, we will offer a replacement, exchange, or refund.